Troubleshooting

FAQ (Frequently Asked Questions)

I'm having trouble integrating my site!

Don't fear! First make sure you've gone through all the steps of integrating your website (only Wordpress and Shopify are supported at the moment).

If you've done that you may want to try a few other things:

  1. Make sure you don't have any plugins active that could block an API request from Juice.ai (we've had this issue with some basic auth plugins, https plugins,).
  2. If you get this error on Wordpress: 

You'll need to go to Users > your profile you've tried to authorize Juice with > Application Passwords and revoke the application password

Once you have revoked the password, Go back to app.juice.ai > Settings > My Sites and delete the website integration

Then try integrating your site again.

If still no luck, repeat the steps again but before integrating your site again, contact support.

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